Once we have received your 'Proof of life', we will send a (digital) confirmation within 2 weeks. Do you receive all your pension mail digitally? If so, you will receive the notification digitally.

If the connection goes down, you can restart the process by scanning the QR code again. Please note that your QR code is valid for 50 days. After this you will no longer be able to use the QR code. Is your QR code no longer valid? If so, please contact us.

Your ID may not yet have the required chip. Because of this, the app cannot read the data from your ID. Unfortunately, you cannot use the app yet. You can then submit the 'Proof of Life' using the form.

A QR code is a type of barcode that you scan with your smartphone. First, download and open the "ReadID Ready" app and then scan the QR code from your letter.

No, you don't have to. You have the choice of submitting your 'Proof of Living' digitally or through the form.

Have the form stamped or signed by one of these authorities:

• the mayor of your municipality; 
• an official of your municipality (Population or Civil Status);
• the local police;
• a notary public.

For some specific countries, you can also contact:

• Bureau of Social Affairs (Suriname, Antilles);
• Justice of the Peace (Australia, among others);
• Commissioner for Oaths (Great Britain);
• OCMW (Belgium).

Please note! Other agencies will not be accepted.

If the other organization is affiliated with the RNI (Non-Residents Registration) this is not necessary. Affiliated organizations include the SVB, UWV and Tax Office. The list of affiliated organizations can be found here.

If you have sent the ‘Life certificate’ to an organization that is not affiliated with the RNI, you can send a copy of that certificate to us. This will be accepted by us provided the certificate has been stamped/signed by an authorized body in the current year.

In that case you will not receive a request to send the ‘Life certificate’ in October.