Is there anything we can do for you?


Tel: +31 (0)20 426 63 10
Monday to Friday 9 a.m. to 5 p.m.

Send us a message or question?
Click send message to ask us a question securely and quickly within MyNPFPension, even outside office hours. Can't log in to MyNPFPension? Then send an e-mail with your policy number or employee number to

Please note! Do not send sensitive information to us via e-mail. Please use the secure environment of MyNPFPension instead of e-mail. Also make sure not to provide more information than we ask for.

Postal address
P.O. Box 123, 1180 AC Amstelveen, The Netherlands

Notify changes

You do not need to notify us of any changes if you live in the Netherlands. We automatically receive changes of address, marriage, death or divorce through the municipality. So you do not need to inform us.

You can change your email address in My details.

Are you moving abroad or would you like to receive your mail at a different address? You can notify us in My details.

Frequently asked questions

Want to change the account number where you receive your pension benefits? Log in with DigiD or eIDAS and you can change your account number directly and without fuss under My Details in MyNPFPension. You will then receive your next pension benefit on your new account number.

Do you have a complaint?

Do you have a complaint? We do our best to help you the best we can. It may be that you are not satisfied. We would like to hear this.

  • Please call us on 020 42 66 310 from 9 a.m. - 5 p.m. Mon-Fri. If we cannot work it out together, we will take your complaint further.
  • You can also use our contact form or send an e-mail to;
  • Or send a letter to Stichting Nedlloyd Pensioenfonds, p/a Nedlloyd Pensioenservice, PO Box 123, 1180 AC Amstelveen;

Please provide us with the following:

  • Your complaint: what are you dissatisfied with?
  • Your policy number.
  • Your name, date of birth, address and any e-mail address.
  • Your phone number, so we can call you to get a complete picture of your complaint.

Please indicate clearly in your e-mail that it is a complaint.

Read here how we will handle your complaint.