Tel: +31 (0)20 426 63 10
Monday to Friday 9 a.m. to 5 p.m.
Send us a message or question?
Click send message to ask us a question securely and quickly within MyNPFPension, even outside office hours. Can't log in to MyNPFPension? Then send an e-mail with your policy number or employee number to pensioenservice@nedlloydpensioenfonds.nl.
Please note! Do not send sensitive information to us via e-mail. Please use the secure environment of MyNPFPension instead of e-mail. Also make sure not to provide more information than we ask for.
Postal address
P.O. Box 123, 1180 AC Amstelveen, The Netherlands
Notify changes
You do not need to notify us of any changes if you live in the Netherlands. We automatically receive changes of address, marriage, death or divorce through the municipality. So you do not need to inform us.
You can change your email address in My details.
Are you moving abroad or would you like to receive your mail at a different address? You can notify us in My details.
Frequently asked questions
Want to change the account number where you receive your pension benefits? Log in with DigiD or eIDAS and you can change your account number directly and without fuss under My Details in MyNPFPension. You will then receive your next pension benefit on your new account number.
The forms are on the documents page.
Do you have a complaint?
We try to help you the best we can. It may be that you are not satisfied. Call us on working days on +3120 426 63 10 from 9 a.m. - 5 p.m.
If we cannot work it out together, you can submit a complaint to us by email. Send your email to pensioenservice@nedlloydpensioenfonds.nl with:
- Your complaint: what are you unhappy about?
- Your policy number.
- Your phone number so we can call you to get a complete picture of your complaint.
Clearly state in your email that it is a complaint.
Please read here how we will handle your complaint next.