How do we handle your complaint?

Do you have a complaint? We help you the best we can. It may be that you are not satisfied. We would like to hear this.

Call us on +3120 42 66 310 from 9 a.m. - 5 p.m Mon-Fri. If we can't work it out together, you can complain to us by email. Send your e-mail to with:

  • Your complaint: what are you unhappy about?
  • Your policy number.
  • Your phone number so we can call you to get a complete picture of your complaint.

Please clearly indicate in your email that it is a complaint.

Did you email your complaint to us?

  • You will receive an acknowledgement of receipt from us.
  • We will call you to get a complete picture of your complaint.
  • You will receive a written response to your complaint within 4 weeks of submission.
  • If you do not agree with our response or solution offered, you can submit your complaint with reasons to the pension fund board within 4 weeks.
  • The board will investigate your complaint. Within 4 weeks of receiving your complaint, you will receive a response from the board.
  • If you do not agree with the Board's response, you can submit a written complaint to the Pensions Ombudsman.

You can read the detailed dispute and complaint regulations here.